Concierge

Restaurant

Concierge

Join the team as a Concierge and play a key role in creating unforgettable guest experiences onboard. As the go-to person for dining reservations, special requests, and personalized services, you’ll ensure every guest’s needs are met with care and professionalism.

Your role involves collaborating with various departments to provide smooth service, from arranging special dining experiences to managing guest inquiries. As a Concierge, you’ll help set the tone for luxury and hospitality, leaving lasting impressions.

If you’re organized, approachable, and passionate about delivering high-quality service, this role is your opportunity to excel while traveling the world.

Position Functions:

Welcome guests warmly and provide them with detailed information about dining and onboard services.
Assist guests with restaurant reservations and accommodate special requests for dietary preferences or celebrations.
Coordinate with restaurant teams to ensure seamless service delivery and guest satisfaction.
Manage guest inquiries professionally, offering prompt and accurate solutions.
Ensure a high level of organization and communication between departments to handle guest needs effectively.
Offer personalized recommendations for dining options and onboard activities.
Handle complaints or issues diplomatically and escalate them to supervisors when necessary.
Maintain accurate records of guest preferences and feedback to enhance future services.
Adhere to shipboard safety protocols and company standards at all times.

Position Minimum Requirements:

Fluency in conversational English with excellent communication and interpersonal skills.
Previous experience in hospitality, customer service, or front-of-house roles is highly desirable.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment with flexibility in working hours.
A warm, professional demeanor and a passion for guest satisfaction.
Experience with reservation or booking systems is a plus but not required.

Requirement

Experience Level

Previous hospitality or customer service experience is preferred.

Guest Service Expertise

Demonstrate excellent skills in handling guest interactions and requests.

Communication Skills

Fluency in English for clear and professional communication.

Organizational Abilities

Ability to multitask and manage multiple guest needs efficiently.

Can-Do Attitude

Positive mindset and willingness to go the extra mile for guest satisfaction.

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